How Sugar & Crumbs handles your information with care.

When you place an order, contact us, or sign up for updates, we may collect personal information such as your name, email address, phone number, pickup preferences, and order-related details.

We may also keep records of messages you send us, order history, and information needed to coordinate pickup, answer questions, and support your experience with Sugar & Crumbs.

We use customer information to process orders, coordinate pickup, provide customer support, send transactional updates, and improve how our bakery serves you.

We may collect your phone number to send transactional text messages related to your order, such as order confirmations and pickup notifications, if you explicitly opt in. Message and data rates may apply. You can reply STOP to opt out at any time.

• Order processing and payment-related coordination
• Pickup scheduling and pickup-ready notifications
• Customer service and support follow-up
• Transactional SMS updates about your order when you explicitly opt in

Sugar & Crumbs only uses this checkout SMS opt-in for transactional messages related to your order, including order confirmations and pickup notifications.

We may collect your phone number to send transactional text messages related to your order, such as order confirmations and pickup notifications, if you explicitly opt in. Message and data rates may apply. You can reply STOP to opt out at any time.

Consent to receive these text messages is optional and is collected with a separate checkbox during checkout. It is not bundled into acceptance of the website Terms and Conditions or Privacy Policy.

Sugar & Crumbs does not sell or share phone numbers or SMS consent data with third parties or affiliates for their marketing purposes.

We share information only as needed to operate our business, complete your order, process payments, deliver communications, or comply with legal obligations.

Service providers that help us run the bakery, such as payment processors, website tools, email services, or SMS delivery platforms, may process data on our behalf solely to provide those services.

We do not sell personal information. We also do not sell or share phone numbers or SMS consent data with third parties or affiliates for their marketing purposes.

We keep customer information for as long as reasonably needed to fulfill orders, maintain business records, resolve support issues, comply with legal obligations, and protect the security of our services.

Retention periods may vary based on the type of information and the reason it was collected.

You may choose whether to provide an optional mobile number during checkout.

If you opt in to receive transactional order texts, you can opt out at any time by replying STOP.

For privacy requests or questions about your information, please contact Sugar & Crumbs through the contact options on our website.

• Reply STOP to opt out. Message and data rates may apply.

If you have questions about this Privacy Policy or want to contact us about your personal information, please use the contact methods listed on the Sugar & Crumbs website.

Our contact page is the best place to reach us for privacy-related questions, order support, and pickup coordination.